Your Jajamän product is warranted against manufacturing defects for up to 1 year from date of purchase.
Examples of manufacturing defects include problems with stitching, lining, zipper or hardware malfunction. Please note our manufacturer's 1 year warranty does not cover neglect, accidents or normal wear and tear. Some examples of what is not covered under our manufacturer's warranty include:
- Improper care
- Damage from adhesives
- Chemical exposure
- Pet damage
- Excessive water damage
- Spots, marks or spots from normal use
- Lost or stolen items
We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.
Please contact us at firstname.lastname@example.org to make a warranty claim. Please include your name and order number, original order confirmation and a photo/scan of your damaged bag.